Refund Request

! Contact technical support to issue refunds!


To initiate a refund, send a POST request to the following endpoint:

POST {url_system}/acquiring/{Service_ID}/refund

where {Service_ID} is the Partner's ID within the system.

The system will check the incoming request for validity and the correctness of the control signature. If the incoming request is incorrect, the system will respond with:

  • HTTP Status 400: for malformed requests
  • HTTP Status 401: for validation errors
  • HTTP Status 404: if the operation is not found

Request Parameters

ParameterRequiredTypeDescriptionExample
orderidYesStringUnique transaction identifier within the Partner's system123456789
dtYesStringRequest date and time in yyyyMMddHHmmss format20240701233011
controlYesStringControl signature, MD5-hash of (orderid + dt + SecretKey)**; where + is the concatenation sign89f0a1e56ac9b3ba2778a8f445e453f0

The system responds in XML format with UTF-8 encoding (Content-Type: application/xml).


Example of a Response

<response>
         <paymentStatus>REF_OK</paymentStatus>
         <paymentStatusDesc>REFUNDED</paymentStatusDesc>
         <txnId>0000000100001900441</txnId>
</response>

Response Parameters

ParameterRequiredTypeDescription
paymentStatusYesStringPossible values:

- INIT_FAIL: Payment initialization failed
- PAY_OK: Successful payment
- PAY_FAIL: Failed payment
- PROCESSING: Payment is processing
- REF_OK: Successful refund
- ORDER NOT FOUND: Payment with the specified order ID is not found
paymentStatusDescYesStringDescription of the payment status
txnidYesStringUnique transaction ID within the system
descriptionYesStringDetailed error description